Interactive patient systems are valuable, but lack advanced features

Interactive patient systems (IPS) keep patient engaged and knowledgeable about their own care but have yet to reach their full potential. In a recent KLAS report, researchers examine current IPS vendors in their performance and how they plan to improve their systems.

The “Interactive Patient Systems 2017” report aims to outline current IPS vendors on performance while also showcasing improvements to IPS like electronic health record (EHR) integration and real-time patient communication.

When examining systems for performance, TVR Communications leads the pack in sales, support and technology. Epic users, while limited by sample size, are also reported satisfied with outcome even without extended capabilities. Users of TeleHealth Services and Allen Technologies report their IPS system to be outdated and lack functionality. Cerner takes last place with early users stated the development is incomplete.

IPS remains an exception for EHR integration as Epic and Cerner customers favor IPS solutions not integrated by their provider. 29 percent of Cerner EHR users are considering using a non-Cerner IPS due to the system being immature and not fully functional. Additionally, two-thirds of Epic EHR users report considering implementing the MyChair Bedside IPS system but some say it will not replace all IPS solutions due to the lack in functionality and limited entertainment options.

While most IPS vendors offer a quality product, many lack advanced features to maximize outcomes. GetWellNetwork, while offering advanced features such as real-time communication, are reportedly lacking in usability. TVR Communications rank at the top of the list for functionality. One of the major barriers in achieving the best patient outcomes was reported at ERH integration, with ease of use second.