Sorry, what was that? Improving patient satisfaction by listening

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Communication between patients and providers is key, but listening can be overlooked amid a hectic work week. In a recent post by Harvard Business Review, researchers outlined the benefits to listening in cases of high-need patients.

According to the National Academy of Medicine (NAM), “High-need individuals are disproportionately older, female, white, and less educated. They are also more likely to be publicly insured, have fair-to-poor self-reported health, and be susceptible to lack of coordination within the health care system.” 

The report explained in the Review outlined three points healthcare providers could take to improve patient satisfaction by listening. These points included tuning into patients, listen to other organizations and listen of colleagues.

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