Ponderings from the Podium: Big Data, Mobile Health & Information Exchange

Associations and federal agencies have been busy hosting meetings and webinars that address pressing issues facing healthcare organizations, including data analytics, privacy and security, health information exchange and innovation. Clinical Innovation + Technology was there and here’s your chance to listen in.

[[{"fid":"17955","view_mode":"default","type":"media","attributes":{"height":355,"width":460,"style":"height: 154px; width: 200px; float: right;","alt":"dataWave.jpg - Data Wave","class":"media-element file-default"}}]]Drowning in data?

The Boston Health IT Summit hosted by the Institute for Health Technology Transformation covered big data, mobile health and innovation. One challenge is maintaining the vast amount of health data, while meeting high security and privacy standards.

Security is a major concern, said Cara Babachicos, CIO of community hospitals and nonacute care, Partners Healthcare, in Boston. “Servers multiply like rabbits. We have two data centers and are about to build a third so I don’t see this getting any easier. I see us replicating data more and more and having to do it on the fly.” The organization frequently does replication of data so they don’t have “to hit the source system with a complicated process,” she said.

Partners also is looking at data storage with different security levels, she said. “Materials management data might not be the same as clinical documentation.” Appropriate security is “a big deal and the industry overall needs a lot of assistance.”

Storage and quick access add to the complexity. As Micky Tripathi, PhD, president and CEO of Massachusetts eHealth Initiative, shared: “How do we keep that storage growing in a way that meets the needs of the overall size and magnitude of the data and is sensitive to increasing performance demands?”

Cloud computing is an oft-mentioned solution, but “the notion of moving to the cloud is very complicated,” said Jeffrey Brown, CIO of Lawrence Memorial Hospital in Lawrence, Mass. “Our organization has housed, owned and operated all its own IT systems for years.” Moving to the cloud requires a robust security program, he said.

“Nothing scares you more as a CIO than when you start looking at NIST [National institute of Standards and Technology] 800 controls and there are more than 200 around security and process. The cloud becomes a real risk to an organization.”

But when it comes to making decisions, Brown said he is “always baffled when people are just stalled. We can’t move forward without data and systems.”

Tackling transparency

Speakers at the April TEDMED conference discussed the process of innovation, how to better use health data and advances in mobile health.

If health data are a valuable resource, why not donate them like blood?, posed Amy Abernethy, MD, director of the Center for Learning Health Care, Duke Clinical Research Institute. People should act as stewards of their own information, which they could share and distribute to enable scientific research. “We need a mechanism, something that we trust, that allows us to aggregate our health information and carefully share it onwards.”

The digital traces consumers leave behind in their mobile technology interactions offer clues to their well-being and can inform their healthcare, said Deborah Estrin, computer science professor at Cornell Tech in New York City and co-founder of Open mHealth.

“We are continually generating digital breadcrumbs, and those breadcrumbs together form digital traces,” Estrin said. Social networks, search engines, mobile operators, online games and e-commerce sites all aggregate and analyze these traces or “small data,” but no services are considering the value of returning this information back to the consumer, she noted.

A robust and sustainable privacy policy based on transparency could open the doors to consumers understanding more about themselves and their health, Estrin said. She currently is working on prototypes, or vehicles to repackage consumers’ small data that is digestible for the end user.

“We should be able to mine those digital traces for our own purposes,” Estrin said, noting that data-driven insights often detect early warnings to a health problem. For instance, digital traces can inform a patient whether a new medication or supplement is working. If someone begins taking a supplement for arthritis, his or her digital footprint would provide quantitative and objective measures showing whether that person is more or less sedentary.

Several representatives of consulting firm Booz Allen Hamilton addressed issues tied to the power of data to transform healthcare.

We can’t unleash the power of data if they are stuck in various stovepipes, said Executive VP Susan L. Penfield. “It’s only powerful if you can get at it.” Advances in EHR systems and personal health information becoming available on mobile devices are making that kind of access possible.

To better engage patients in their healthcare, providers must reframe the issue, said VP Chris Foster. Patients don’t want to be told what to do. “There’s been an interesting shift away from selling health and prevention to talking more about quality of life. We’ve changed the debate away from fear to quality of life as a motivator. Quality of life is very empowering.”

Patient engagement is “an opportunity to get people involved,” said VP Grant McLaughlin, “but it has to be in bite-size chunks and on their terms.” Community engagement is happening, he said, although “some are being dragged to the conversation and some come with open arms.” People are gravitating toward online communities because they are very niched communities that use storytelling aspects to connect people. “Some groups are persuaded by science and some are persuaded by the social.”

Tool time

Healthcare needs new tools to make it easier for physicians to document, analyze and measure metrics, said Jonathan Leviss, MD, CMO of the Rhode Island Quality Institute, speaking at the Institute for Health Technology Transformation’s Boston Health IT Summit.

“If we want to succeed, we need to make it easier for physicians to do the right thing and not just with the technical side but we need to address the value focus as well.” The value piece is evolving, he noted. “Some providers are much more welcoming about performance data. They will do the extra work when they see the value.”

“We are at the precipice of change. Organizations face life or death decisions by their choice of IT strategies,” Scott Lundstrom, group vice president at IDC Health Insights, told the audience.

Lundstrom said those providers that focus on the third platform of IT technologies, which he described as mobile, social, big data and cloud, are the ones that will make gains. He opined that investments in second platform technologies such as LAN, internet/client server and PCs are stagnating, while “all growth is in the third platform.”

Dan Martich, MD, CMIO, University of Pittsburgh Medical Center (UPMC), said use of patient authentication tools led to a rapid increase in the number of patients accessing their health records through online portals. “Since turning that on, we’ve had a 65 to 75 percent success rate and our numbers jumped,” adding that currently 14,000 patients use health record apps on their smartphones to access their information.

“The power is there, it’s coming into the hospitals in peoples’ pockets,” Sean Kelly, MD, CMO at Imprivata and emergency physician at Beth Israel Deaconess Medical Center in Boston, said of the importance of mobile technology to drive patient engagement. In light of privacy and security challenges, “we need to find ways to make technology work for us rather than against us,” he added. Kelly said personal health information accessed through portals could potentially spur patients toward healthy behavior if information is presented in a compelling manner. For example, if a patient’s hemoglobin level is dangerously high, the record could convey risk of death and prompt someone to take charge of his or her health.

Expanding exchange

The Office of the National Coordinator of Health IT (ONC) released its Governance Framework for Trusted Electronic Health Information Exchange and more than 1,000 callers listened to a conference call on the topic, indicating a high level of interest among healthcare providers.

The framework covers four key categories of principles: trust, business, technical and organizational. While much progress has been made, said Farzad Mostashari, MD, ScM, national coordinator of health IT, several obstacles must be addressed.

“Software developers are working very hard to implement interoperability standards to reduce cost and complexity,” he said. “We need to improve the business case for information exchange so that it’s profitable to share information not hoard.”

Mostashari said the industry needs “mechanisms where the rules of the road, interoperability, privacy and business practices are standardized to the extent possible so that information can flow without the need for protracted, painful, expensive contract negotiations.”

Steven Posnack, MHS, MS, director of ONC’s federal policy division, said the agency chose to frame the trust principle from the patient perspective to help create an environment in which patients can do things such as access notice of data practices; receive explanations of privacy and security policies; be provided with meaningful choice; request exchange limits based on data type or source; access and request corrections to their information; and be assured their information is consistently and accurately matched when exchanged.

The business principles “are not necessarily to tell HIE governance entities how to run their business, but more to frame from their perspective of how exchange can take place with patients’ interests in mind, set standards of participation that promote collaboration, provide open access to exchange services, publish statistics, and maintain and disseminate information.”

Following the March announcement of a grant issued to two organizations to further HIE governance, David C. Kibbe, MD, MBA, president and CEO of DirectTrust, said there already is progress to report, including an accreditation program and a certification seal for plug-and-play products.